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RETURN POLICY

Petsmarket.com will happily refund or exchange any items that are received damaged or that have been incorrectly purchased.

The return policy shall be the policy of each shop. Petsmarket does not undertake any responsibilities for the disputes, which may arise from terms of product return belonging to the shops.

You may return most new, unopened items sold within 3 days of delivery for a full refund. If the return is a result of our error, damaged or wrong item delivered, we will bear the return pickup cost, otherwise two-way charges (delivery & pickup) will be applicable. Items should be returned in their original product packaging.

  • Please note that there will be no refund for: Pet apparel & clothing, toys or pet beds.
  • Fleas, Tick and ringworm are some of the problems that can be transferred from one animal to another through used items.
  • Items that are returned worn, opened packaging, altered, damaged, dirty or otherwise in a condition where they can't be resold can't be refunded or exchanged.
  • Items which require custom installation such as scratching post and pet furniture are non-refundable once installed.

All Return and Exchange requests must be done by choosing one of these options

1. Send us an email

If it is necessary to return items for either of the above reasons, please send us an e-mail to customercare@petsmarket.com

Send an email to customercare@petsmarket.com with you order number and contact details. One of our agents will contact you back to take you through the process

2. Call us

Call 22200008 to register your return and one of our agents will contact you to schedule a pickup.

Make sure to check the contents of your Petsmarket package on arrival. Should any items be damaged during shipment, it is important that you notify upon opening the package. Also, please keep all packaging materials from the shipment.

DELIVERY POLICY

  1. Petsmarket.com delivers orders in Kuwait by Company's own delivery network and, from time to time, we will use 3rd party logistics partners.
  2. Orders are delivered according to the delivery method you choose when you place the order from within 3 to 5 hours within Kuwait.
  3. Once you have received the order, we will provide you the order invoice, and it will be a confirmation that you have received all items purchased in the order.
  4. If you are not present at the specified delivery address, we can deliver the order to any person at the specified address (nominated by you) and receiving the order will be a confirmation that you have received all items purchased in the order.
  5. If we reach your address and fail to deliver the order, please contact our customer service department to arrange an alternative delivery time. We will not be responsible for any orders that are not delivered due to this reason within a period of 30 days after the date of purchase.