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Welcome to Pets Market Co. Our “Terms and Policies” govern our relationship with you in relation to this website. When you purchase or sell through us, you enter into a contract and these terms detail our responsibilities to you. Please read these Terms carefully. Using our website or Applications indicates that you accept our Terms & Policy. If you do not accept them, do not use our website.

The Term ‘we’ or ‘us’ refers to the owner of the website. The Term ‘you’ refers to the user or viewer of our website.

General Terms

•             The content within the pages of this website are for your general information and use. The content is subject to change without notice.

•             We reserve the right to withdraw products on sale at any time without notice.

•             We take liability for the origin of the photos of every new product on sale.

•             Our website uses cookies to monitor browsing preferences and store browsing information enabling you to use Pets Market website and applications.

•             Your use of this website and any dispute arising out of such use is subject to the laws of the Country of Kuwait.

•             We make every effort to keep our website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

•             Our website may also include links to other websites. These links are provided for your convenience to gather further information. If you use these links, you leave our website. We have no responsibility for the content of the linked websites.

Online ordering

•             Upon placing an order, we will send you an order acknowledgement email. This is to advise you that we have received your order and will process according to the delivery time mentioned.

•             We reserve the right to cancel an order should there be an issue with the availability of your product or payment details, or a pricing description error.


•             Availability permitting, your product will be sent to you within the stated time frame. The despatch constitutes our duty of fulfilling the contract. After arrival, in case of any problems, please contact us as soon as possible.

Price and Payment

•             The prices offered through this website are final purchase prices delivery charges additionally charged depending on the areas.

•             All payment is made in K.D.

•             The purchase price does not include any delivery costs which are calculated separately.

•             Prices are subject to change without notice but changes will not affect orders we have already accepted and confirmed.

•             Please note that all purchases take place in a safe environment using the latest SSL (Secure Sockets Layer) encryption technology and a secure server. SSL is a function that encrypts all information between buyer and seller.

•             We accept the following payment methods: Knet and Credit Card.

•             We shall not be liable in any way for any loss or damage arising directly or indirectly from the delivery of your product being delayed or prevented or for any other reason beyond our control including the acts of any third parties.